Microsoft Dynamics CRM Training Course Online

Microsoft Dynamics CRM Training Course Online

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Microsoft Dynamics CRM Training

Microsoft Dynamics CRM is a competent and experienced Customer Relationship Management bundle. As demonstrated by Microsoft, Customer Relationship Management passes on a widely inclusive point of view of each customer that enables client standing up to delegates to settle on accelerated and compromise about indispensable attempts in the business, publicizing, and customer organization fields.

Your adequacy in dealing with your client relationships utilizing CRM is specifically identified with your level of authority of the application. New Horizons gives preparing to empower you to manufacture your expertise set and get the most out of this phenomenal apparatus.

It is customer relationship management training and then MDC –CRM is taking care of the full satisfaction of the customer and loyalty of the other business improvement. In an additional, it helps the business expansion and the why that the Microsoft Dynamics is very specialization and why is always getting the great demand over the field of the business. Therefore our company conducts the online training with the experience staffs that have high skill and updated talent in the current field. Most of the students have enough time so they can attend the regular class but the job professional, don’t have sufficient time so they look for the online Microsoft Dynamics CRM Training to allocate the session per the time of them.

On the day the candidate who completes the course can receive certification that assist for the student to attend the major job. They allocated the project assignment for each candidate so student can gain more practical skill on this training so you easy to meet any kind of the interviews and handle the major new project by own.


Category
: Technical

Duration
: 30 Days

Timing
: Week Days: 1 - 2 hrs per day (OR) Weekends: 2 - 3 hrs per day

Method
: Online / Classroom Training Study

Material
: Softcopy

System Access
: 30 Days

Job Assurance
: 100% Placement Assistance

Extras
: Interview Questions & Answers will be covered along with course

Microsoft Dynamics CRM 2013/2015 Course Content 

Functional & Administration 

Introduction to Microsoft Dynamics CRM 2013/2015 

  • Dynamics product Stack 
  • History of Microsoft Dynamics CRM 
  • Editions in Microsoft Dynamics CRM 
  • Deployment types & Licensing Options 
  • Comparison with other CRM’s in the Market 
  • XRM Framework 
  • Out of Box Features (OOB Concepts) 

Sales Module 

  • Lead Management 
  • Opportunity Management 
  • Product Management 
  • Quotes, Orders and Invoices 
  • Goal Management 

Marketing Module 

  • Marketing Lists 
  • Campaigns 
  • Sales Literature 
  • Quick Campaigns 

Service Module 

  • Services 
  • Service Calendar 
  • Case Management 
  • Knowledge Base 
  • Contracts 

Activity Feeds 

Working with Dash Boards 

Working with Reports 

Process Driven UI 

Accessing CRM from Outlook 

Introduction to Social Listening 

Administration, Settings Configuration

Administration & Security 

  • Creating and managing Business Units, Users and Teams 
  • Privileges, Access Levels and Security Roles 
  • Positions & Hierarchies 
  • Creating and managing Security Roles 
  • Auto Numbering, Languages 
  • System Settings 
  • Auditing 

Settings & Configuration 

Business Management 

  • Sites, Sales Territories, Facilities and Resource Groups 
  • Working with Multi Currency 
  • System Queues and Custom Queues 
  • Services and Business Closures 
  • Fiscal Year Settings 
  • Subjects 
  • Connections 

Data Management 

  • Duplication Detection Settings, Rules and Jobs 
  • Bulk Record Deletion 
  • Data Maps and Imports 

Product Catalog 

  • Understanding the Product Catalog 
  • Unit Groups 
  • Adding Products 
  • Creating Price Lists 
  • Creating Discount Lists 

Workflows & Real Time Workflows 

Business Process Flows 

Business Rules 

Dialogs 

Microsoft CRM Technical 2013/2015 

Basic and Advanced Customizations in MS Dynamics CRM 

MS CRM Entity Model 

  • Customization Concepts – Entity Types and Attributes 
  • Filtered Views 
  • Creating Custom Entities and Attributes 

Entity Customization 

  • Form Customizations 
  • UI Customization Capabilities 
  • Form Customization – Working with Tabs, Sections, Fields and Iframes 
  • Introduction to Application Event Programming 
  • Using Form and Field Events 
  • Mobile Forms 

Relationships, Views and Advanced Views 

  • Types of Relationships 
  • Relationship Behaviors 
  • Creating Entity Relationships 
  • Entity Mapping 

Views and Advanced Views 

  • Public, Personal and System Views 
  • View Customizations – Common Tasks 
  • Advanced Views Customizations 

Form Scripting 

  • Client side scripting using Java Script 
  • Working with Iframes 

Working with Web Resources 

Report Wizard, Exporting Reports 

Working with Dash Boards 

Extending MS Dynamics CRM 

Processes (Workflows & Dialogs) 

  • Overview of Workflow 
  • Creating Workflows steps through Workflow Designer 
  • Overview of Dialogs 
  • Creating Dialog Pages, Prompt and Response 
  • Working with Input Parameters in Dialogs 

Ribbon Customizations 

  • Creating & Hiding Ribbon Elements 
  • Enabling & Disabling Ribbon Elements 

Introduction to Solutions 

  • Managed & Unmanaged Solutions 
  • Importing & Exporting Solutions 

Plugins 

  • The Event Execution Pipeline 
  • Developing Plugins 
  • Plugin Registration Tool 
  • Deploying Plugins 
  • Debugging Plugins 

Custom Workflows 

  • Developing Custom Workflow Activities 
  • Deploying Custom Workflow Activities 
  • Debugging Custom Workflow Activities 

Microsoft CRM – Outlook Integration 

  • Settings 
  • Email Configuration 
  • Email Tracking in CRM 

Microsoft CRM – SharePoint Integration 

  • Settings 
  • List Component 
  • Server-Side Sync 
  • Document uploading from CRM to SharePoint 

Tools 

  • Ribbon work Bench tool 
  • XRM Tool Box 
  • Role Based Views 
  • Introduction to ADX Studio

COURSE OBJECTIVES

  • Working Functionality of Microsoft Dynamics CRM
  • Deployment methods
  • Entities Forms, Fields and Records
  • Entity Relationship Model
  • Activities, contacts, accounts, navigation
  • Build charts or dashboards that can be utilized to analyze data 

Course Highlights:

 The student can update the current skill and talent in the field of the CRM and it assist to handle the new project by alone without meeting any trouble on it. Hence, most of the students are eagerly waiting to increase their skills in computer field and thus they will increase their skills by using CRM training. At very affordable rates, the students can learn about this course with simple manner. Therefore, the course will help them to learn effective skills regarding the CRM methods and how it is helpful for the students. So, this online training has necessary skills to increase the attention of students and learn well forever.

Our Microsoft Dynamics CRM course focuses from fundamental level preparing to cutting edge level preparing. 

Our Microsoft Dynamics CRM preparing in totally engaged to get arrangement in MNC  and accreditation on Microsoft Dynamics CRM after culmination of our course 

Our group of Microsoft Dynamics CRM mentors are Microsoft Dynamics CRM confirmed experts with all the more ongoing knowledge in live activities. 

Our Microsoft Dynamics CRM Course syllabus is sufficient for any individual who needs to get Microsoft Dynamics CRM accreditation which meets industry expectations.

Our Microsoft Dynamics CRM preparing focuses are outfitted with impeccable environment to learn with every single obliged facility. 

We manage our Microsoft Dynamics CRM preparing understudies to be an affirmed at end of our course. 

In the most recent six months time period we are finished Microsoft Dynamics CRM preparing for more than 80+ understudies with fabulous criticism and positions

 

Why I need to pick this course?

Well. With this course you will learn Microsoft Dynamics CRM, in extreme of point CRM professional need to customize Application or build new applications. Organizations searching for effective staff in Microsoft Dynamics CRM, deals power that outcomes most employment opportunities on Dynamics CRM specialists. Experts are distinctly intrigued doing certification on Microsoft Dynamics CRM

For whom this course is suitable for? 

This course is suitable for the individuals who are looking for tireless and high development in Microsoft Dynamics CRM. After this course you will be ace in Microsoft Dynamics CRM. In case you're searching for affirmation or made yourself as master, this course suitable for you.

Is online course enough to get certification?

We designed Microsoft Dynamics CRM course mainly for working professionals, who haven’t enough time to attend regular classes. If you attend regular classes or online classes there is no change in quality of training. But we customized the course structure according the trainee needs and experts suggestions to get full benefit on online classes.

Prerequisite

Students have UG or PG else who have skill in the current field can join on this course.

The candidate who has more undergraduate and post graduate can be eligible to apply for the course. So the students who are interested to know about the CRM can apply but they have little bit skill in the current update of CRM. 

Course Highlights:

 The student can update the current skill and talent in the field of the CRM and it assist to handle the new project by alone without meeting any trouble on it. Hence, most of the students are eagerly waiting to increase their skills in computer field and thus they will increase their skills by using CRM training. At very affordable rates, the students can learn about this course with simple manner. Therefore, the course will help them to learn effective skills regarding the CRM methods and how it is helpful for the students. So, this online training has necessary skills to increase the attention of students and learn well forever.

 

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