{"id":111,"date":"2018-11-19T06:42:42","date_gmt":"2018-11-19T06:42:42","guid":{"rendered":"http:\/\/www.kbstraining.com\/blog\/?p=111"},"modified":"2018-11-19T06:42:42","modified_gmt":"2018-11-19T06:42:42","slug":"microsoft-dynamics-crm-interview-questions-and-answers","status":"publish","type":"post","link":"https:\/\/www.kbstraining.com\/blog\/microsoft-dynamics-crm-interview-questions-and-answers","title":{"rendered":"Microsoft Dynamics CRM Interview Questions and Answers"},"content":{"rendered":"<body>\n<p class=\"wp-block-paragraph\">The CRM of Microsoft Dynamics stand for C<strong>ustomer Relationship Management<\/strong>( CRM), which refers to the business solutions which will enhance the productivity and the effectiveness of marketing. This can be achieved through business intelligence, social insights, or with other campaign management in the cloud, or with a hybrid combination. The main motto of CRM is to increase the profitability and reduce the costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Microsoft Dynamics is one of the rapidly growing CRM technologies and holds a market share of 9.9% in the CRM industry. It acts as a one-stop solution for all your business problems. Microsoft dynamics features have made it be popular and widely accepted CRM\u2019s in the present market. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">If you are in search of Microsoft Dynamics interview Questions you are at right place. In this blog post, we have gathered the most frequently asked questions based on the opinion of industry experts. KBS Training offers you the updated interview questions of basic and advanced levels. This blog would help you in clearing the interview and in getting into your dream career. <\/span><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><a href=\"https:\/\/i0.wp.com\/www.kbstraining.com\/blog\/wp-content\/uploads\/2014\/12\/Microsoft-Dynamics-CRM-interview-questions1.jpg\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.kbstraining.com\/blog\/wp-content\/uploads\/2014\/12\/Microsoft-Dynamics-CRM-interview-questions1.jpg?w=640\" alt=\"Microsoft Dynamics CRM interview questions1\" class=\"wp-image-113\" loading=\"lazy\"><\/a><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q) What is the difference between Dialogs and workflow<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ans: Dialogs refers to synchronous processes which requires user input, a wizard like interface. Where as Workflow refers to Asynchronous process which requires no user input and its an background process<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q) What is Plug-in?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A plug-in is an custom business logic which functions for integrating microsoft dynamics CRM 2011 with microsoft dynamics CRM online. This integrating is to augment or modify the standard behavior of the platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q) What is workflow<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">workflow involves the automation of business processes from one party to another whose actions are in accordance to a set of rules.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q) What is the difference between plug-in and workflow with regard to security restrictions?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The user requires an system admin or system customizer security role and membership in the development administrator group, in order to register a plug-in with platform. Whereas, the user can use the web application for workflow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) What are the product types offered by Microsoft Dynamics?<\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">There are two types of products offered by Microsoft which are <\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">CRM online<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">CRM On-premise <\/span><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) What is the difference between workflow and Dialogs? <\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Workflow is an asynchronous background process and requires no user input whereas dialogues are asynchronous and needs a user input a wizard-like input. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) What is meant by a managed solution? <\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">It is a complete predefined package which is ready to install on the organizational servers and requires no developments. Using the software is ready. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) What is the unmanaged solution? <\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">The unmanaged solution is nothing but CRM software that needs customizations. An unmanaged solution could be associated with any number of solutions. Exporting the unmanaged solution to a managed solution is possible.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q) When will you use workflow?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The answer would be, it depends on the characteristics of the task that is under consideration. And the same thing applies to plug-in.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q) What is E-mail router in microsoft dynamics CRM<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E-mail router in MS CRM forms the software component which creates an interface between the Organization\u2019s messaging system and the microsoft dynamcs CRM deployment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q) Does my Active Directory Domain should have Microsoft Exchange Server installed in it?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No, it is not neccesary. One can use in-house or external SMTP and POP3 services.<\/p>\n\n\n\n<div style=\"background-color: rgb(219, 219, 219); border: 1px solid rgb(204, 204, 204); padding: 7px 10px; text-align: justify;\"><span style=\"background-color:rgb(219, 219, 219); font-family:georgia,serif\">Are You looking for Microsoft Dynamics CRM Training<\/span><span style=\"background-color:rgb(219, 219, 219); font-family:georgia,serif\">?  Join Now<\/span><span style=\"font-family:georgia,serif\"><strong><a href=\"http:\/\/www.kbstraining.com\/microsoft-dynamics\/microsoft-dynamics-crm.html\" style=\"background-color:#FF7F50; color:#FFFFFF; padding:1px 20px; float:right;\">Dynamics CRM Training!<\/a><\/strong><\/span><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q) How can you enable or disable the form assistant? And how to be sure that the form assistant is expanded or not?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One can use the following pathway to ensure this\u2013 Navigate to Customization &gt;&gt; Open the Entity &gt;&gt; Open Forms and Views &gt;&gt; Open Form &gt;&gt; Select Form Properties &gt;&gt; Open Display Tab &gt;&gt; Check\/Uncheck the \u201cEnable the Form Assistant\u201d and \u201cExpanded by Default\u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q) What is meant by Metadata services of MSCRM?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The metadata of MSCRM holds the information about the attribute and the entity. For instance, platform name, datatype of attribute, size of the attribute, display name, etc<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q) What is Discovery Services?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The discovery services function for determining the correct organization and URL. MSCRM has many servers, each of which it, might be dedicated to multiple organization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) Is it possible to update the components in a managed solution? <\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">No, it is not possible to update the components in a managed solution.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q<\/strong><b>) Who are the direct competitors of Microsoft Dynamics CRM? <\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Microsoft Dynamics is one of the top performers of CRM\u2019s providers in the market. The below mentioned are the direct competitors of Microsoft Dynamics <\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Salesforce.com<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">SAP<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Netsuite<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sugar CRM<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sage CRM<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Oracle etc.<\/span><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) What are the functional modules available in Microsoft CRM?<\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">There are three types of CRM tools available in the market which are <\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sales <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Marketing <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Service management <\/span><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) Why is the sales module used? <\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">This is used to approach the customer through the leads which we have received in the sales module portal and convert that into sales with the help of sales representatives. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) Why marketing module is used? <\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">This module collects the information of the interested customers, and this information is termed as leads in CRM. These leads are collected in the marketing module via sales drives, marketing campaigns, referrals etc. \u00a0<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) Why do we use the service module?<\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Every product has to provide after sale service to keep the customer happy and should resolve the issues that arise over the lifetime of a product. CRM service portal helps organizations in receiving the customer related issues such as payments, refund, billing etc. The main aim of this module is to provide better service to the customer and to keep them happy. \u00a0\u00a0<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) What is an entity? <\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">An entity is a concept used to model and manage the business data in CRM. In CRM all these components such as Leads, accounts, contacts, opportunities, cases, etc. are called entities. And each entity is meant for holding the specific data. \u00a0A CRM entity is acting as a database. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) What are the types of fields? <\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">We have 11 types of fields in Microsoft Dynamics. Which are,<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Single Line of Text<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Whole Number<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Image<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Floating Point Number<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Decimal Number<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Lookup<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Option Set (Dropdown)<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Multiple Lines of Text<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Two Options (Radio Button)<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Currency, Date and Time<\/span><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) What is the event framework?<\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">It is an event processing system in CRM which processes the synchronous and asynchronous plugins requests by passing it to the event execution pipeline. \u00a0If an event triggers a plugin logic, a message will be transferred to CRM web service which is a place where changes have been made to other plugins or core platform. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) What are the main elements required to create a solution? <\/b><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Read-write of web resources<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Import and export customizations<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Read-write of customizations <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Read-write of publishers <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Publish customizations<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Read-write of solutions <\/span><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) What are all the components that can be added to the solution? <\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Below mentioned are the components \u00a0that can be added to solution. <\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Article template <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Chart<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Contract template <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Business rule <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Connection role <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Email template <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Dashboard <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Field <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Entity<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Field security profile <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Entity relationship <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Form<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Mail merge template <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> Message <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Plugin-assembly<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Process<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Option set <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Site map<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">SDK message processing step<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Service endpoint <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Security role <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Web resource <\/span><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) What is meant by managed properties?<\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">It is not possible to customize the managed solutions. Managed properties of managed solutions will let you customize the components of the managed solutions.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) Is it possible to export the default solution as a managed solution? <\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">NO, it is not possible to do that. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) Is it possible to hide Tab using Javascript? If yes how?<\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Yes we can do that with help of following code,<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Xrm.Page.ui.tabs.get(\u201ctab_name\u201d).sections.get(\u201csection_name\u201d).setVisible(false);<\/span><\/p>\n\n\n\n<div style=\"background-color: rgb(219, 219, 219); border: 1px solid rgb(204, 204, 204); padding: 7px 10px; text-align: justify;\"><span style=\"background-color:rgb(219, 219, 219); font-family:georgia,serif\">Microsoft Tutorial For Beginners<\/span><span style=\"background-color:rgb(219, 219, 219); font-family:georgia,serif\">  Checkout For CRM Tutorial<\/span><span style=\"font-family:georgia,serif\"><strong><a href=\"http:\/\/www.kbstraining.com\/blog\/microsoft-dynamics-crm-tutorial.htm\" style=\"background-color:#FF7F50; color:#FFFFFF; padding:1px 20px; float:right;\">Microsoft Dynamics CRM Tutorial!<\/a><\/strong><\/span><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) What are the different data types we have in CRM? <\/b><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Currency <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Whole number <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Date and time<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Decimal number <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Multiple lines of text<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">A single line of text <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Options set<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Floating point number <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Lookup <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Image <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Two options <\/span><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) What would be the procedure to know the owner of the managed solution?<\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Each managed solution is linked to its publisher, and the publisher is none other the person who is an owner or who developed it. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) What makes the difference between Remove and Delete buttons on a solution? <\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">IN Microsoft Dynamics CRM Remove button is used to release the components, and the Delete button is used to erase the components from the CRM. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) What is meant by web resources? <\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">A WEB resource is anything that can be obtained from the world wide web. Examples of web resources are email information, web pages, information from the database, etc. <\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Q) How many types of Web resources do we have in Microsoft Dynamics CRM? <\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">Web resources help in customising the CRM platform and below mentioned are the web resources that we have.<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Script (JScript) <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Data (XML) <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Silverlight (XAP)<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">StyleSheet (XSL)<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Image (PNG)<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Image (GIF)<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Image (JPG)<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Webpage (HTML)<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Image (ICO) <\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Stylesheet (CSS) <\/span><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Summary:<\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"font-weight: 400;\">In this tutorial, we have covered the important and frequently asked questions of Microsoft Dynamics CRM. \u00a0Practising these questions and having strong knowledge on some of the basic concepts of the Microsoft Dynamic CRM will help you in cracking the interview. Happy learning and all the very best! <\/span><\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide\" style=\"grid-template-columns:12% auto\"><figure class=\"wp-block-media-text__media\"><img data-recalc-dims=\"1\" height=\"853\" width=\"640\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.kbstraining.com\/blog\/wp-content\/uploads\/2019\/04\/Praveen-1-3-768x1024.jpg?resize=640%2C853\" alt=\"\" class=\"wp-image-616\" loading=\"lazy\"><\/figure><div class=\"wp-block-media-text__content\">\n<h4 class=\"wp-block-heading\">Praveen<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Praveen is working as a Senior Content Contributor for KBS Training, one of the world\u2019s leading online learning platforms. With over 5 years of experience in the technology industry, he holds expertise in writing articles on various technologies including AEM, Blockchain, Cybersecurity, Microsoft Dynamics and Kubernetes<\/p>\n<\/div><\/div>\n<\/body>","protected":false},"excerpt":{"rendered":"<p>The CRM of Microsoft Dynamics stand for Customer Relationship Management( CRM), which refers to the business solutions which will enhance the productivity and the effectiveness of marketing. This can be achieved through business intelligence, social insights, or with other campaign management in the cloud, or with a hybrid combination. The main motto of CRM is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"_joinchat":[],"footnotes":""},"categories":[13],"tags":[26,68,85,99,104,225],"class_list":["post-111","post","type-post","status-publish","format-standard","hentry","category-microsoft-dynamics","tag-answers","tag-interview-questions","tag-microsoft-dynamics","tag-microsoft-dynamics-crm","tag-microsoft-dynamics-crm-interview-questions","tag-technical-interview-questions"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.kbstraining.com\/blog\/wp-json\/wp\/v2\/posts\/111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kbstraining.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.kbstraining.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.kbstraining.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kbstraining.com\/blog\/wp-json\/wp\/v2\/comments?post=111"}],"version-history":[{"count":0,"href":"https:\/\/www.kbstraining.com\/blog\/wp-json\/wp\/v2\/posts\/111\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.kbstraining.com\/blog\/wp-json\/wp\/v2\/media?parent=111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.kbstraining.com\/blog\/wp-json\/wp\/v2\/categories?post=111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.kbstraining.com\/blog\/wp-json\/wp\/v2\/tags?post=111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}