SAP CRM Training

SAP CRM Training Overview

SAP CRM is a multipurpose, data-source-agnostic, in-memory database appliance software optimized known for its easy scalability, enterprise class availability, high performance, modular growth, a single point of contact.KBS Training Institute conducted SAP CRM Training has earned extensive popularity due to its international quality parameter as well as it s availability in both online and regular classroom method. While professionals can attend this course at flexi time from their home, students can attend regular classroom training process. KBS training Institute offers excellent placement assistance for its enrolled students. SAP CRM Online Training is rendered by best and experienced ERP Professionals hence the training meets best industry requirements is all aspects.

SAP CRM Training Schedule

SAP CRM Training Course Content

SAP CRM 2013/2015 Course Content

• Overview of SAP ERP and SAP CRM
• Introduction to SAP CRM
• Overview of CRM 2007 Architecture
• Channel of CRM
• CRM Application
• Role in my SAP CRM

SAP CRM Web User Interface (WEB UI)

• Architecture of WEB UI
• UI Concept & UI Component Concept
• Navigation Bar & Business Roles
• UI Configuration
• Personalization
• Additional Features in Web UI

Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)

• CRM Business Partner (BP)
• Creation of BP on Category
• Basic setting on Field grouping & No ranges
• BP Relationships
• BP Roles
• Mapping BP Classification & Account Group from R3 à CRM

• Organizational Management
• Fundamentals of SAP CRM Org Structure
• Organizational Data determination
• Mapping Org Model & Enterprise Structure from R3 à CRM

• Territory Management
• Hierarchy Levels, Hierarchy ID
• Assign employee to Hierarchy

• Product Master
• CRM Product Types
• Creation of Hierarchies & Categories
• Creation of Attributes & Set Types
• Mapping Product Master & Material Master from R3 à CRM

• Transaction Processing
• Transaction Processing for Enquiry, Quotation & Order
• Customization of Transaction Types
• Assignment of Item Category Determination
• Mapping Transaction Types & Sales doc Processing from R3 à CRM

• Activity Management
• Business Activity / Task
• Activity Monitor

• Partner Processing
• Partner determination Procedure
• Action Profile
• Pricing Fundamental (SAP CRM)
• Configuration setting for Pricing Procedure
• Pricing fundamentals (ECC 6.0)
• Condition technique and pricing procedure determination (ECC 6.0)
• CRM Billing
• CRM Billing Fundamental (ECC 6.0)

CRM SALES

• The Sales cycle
• Opportunity Management
• Copying control
• Process in Quotation and Order Management
• Quotation Management
• Order Management
• Special Functions in Quotation and Order Management
• Visit Planning
• Contract Management
• Status Management
• Transactions processing
• Partner processing
• Mapping Sales Transaction between SAP ERP à SAP CRM

CRM MARKETING

• Overview on SAP CRM Sales
• Marketing planning & Campaign management
• Marketing Calendar
• Marketing Analytics
• Segmentation of business partners
• Segment builder tool
• Personalized mail forms
• External list management
• Product Proposal
• Lead Management

CRM SERVICES

• Overview of CRM Service
• Installed Base Management and Individual Objects
• Service Agreements and Service Contracts
• Service Plans

Service Order Management

• Product Service Letters
• Complaints and Returns Management
• Warranty Claim Services
• Case Management
• Mapping Transaction from R3 à CRM

CRM MIDDLEWARE

• CRM Middleware Overview
• Concepts of Middleware
• Administration Console
• Adapter Objects
• Initial Load, Delta Load
• BDocs and types of BDocs
• BDoc Modeler
• Data exchange between R/3 backend
• Monitoring and Error handling

WORKSHOP (Project Orientation Training)

• Overview of Solution Manager
• ASAP Methodology
• Project Orientation – Business Blue Print
• Resume Preparation