ServiceNow Training

ServiceNow Training Overview

Become Excepts in ServiceNow Training by KBS Training Institute. Our ServiceNow courses are designed by IT expert trainers considering the real-time scenarios. ServiceNow is a platform-as-a-service (PaaS) provider of enterprise Service Management (SM) software. ServiceNow simulation is used globally to define, organize, and mechanize the flow of work, removing dependences on email and spread sheets to convert the delivery and service management for the enterprise. ServiceNow offers service management for every department in an enterprise including human resources, IT, facilities, etc.

Due to its global demand ServiceNow trained professionals are enjoying excellent prospect of building a professional career. In KBS Training Institute best care has taken to plan and offer an all-encompassing ServiceNow Training program.

ServiceNow Course Objectives

KBS Training offers professional ServiceNow certification programs. Certification guarantees employers and peers that a Service Now certified professional owns the skills and facts to accomplish the duties included in ServiceNow operation, application progress, and system management.

We offer Service Management Products are

• Customer Service Management
• Facilities Service Management
• Field Service Management
• Finance Service Management
• HR Service Management
• Legal Service Management
• Marketing Service Management
• Security Operations

Perform core configuration tasks, Work with User Interface (UI) policies, data policies, UI actions, business rules and client scripts, Add users, groups and roles, Manage data with tables, the configuration management database (CMDB), import sets, and update sets.

Work with two key process applications:

Knowledge Base and ServiceNow Service Catalog.

• Work with two key process applications:
• Knowledge Base and ServiceNow Service Catalog.
• Create workflow activities and endorsements
• Configure alerts and reports
• View upgrade-history and grade
• Control system entrée and data refuge
• Create baseline concert metrics
• Run reports, configure service level agreements (SLAs) and execute instance branding and customization
• Assimilate social IT elements and acquire best practices.

KBS Training Institute offers ServiceNow online training through out the world like Hyderabad, Bangalore, India, USA, UK, Singapore, Australia, Dubai, UAE, ... Etc.

ServiceNow Courses We are Offering:

• ServiceNow Fundamentals Training
• ServiceNow Admin Training
• ServiceNow Developer Training
• ServiceNow Integration Training
• ServiceNow Scripting Training
• ServiceNow Platform Implementation
• ServiceNow Application Development Fundamentals
• ServiceNow ITSM Training (IT Service Management Implementation)
• ServiceNow Discovery Training (Fundamentals)
• ServiceNow HR Training ( Human Resources Implementation)
• ServiceNow HAM Hardware Asset Management Fundamentals
• ServiceNow (PA) Performance Analytics Fundamentals

ServiceNow Training Course Content

Introduction to Service Now

• What is Service Now
• Why and who can use Service Now
• Concept of cloud computing in Service Now
• Introduction to ITIL foundation
• Navigation and users
• Helpful portals, releases

Incident Management

• Overview
  
• Incident management process
• Continual service improvement to incident management

Change Management

• Overview
  
• Change management process (Raising, planning and Authorize)
• Change management workflow and change task
• Continual service improvement to change management

Problem Management

• Overview
  
• Problem management process (identify, Investigate, Resolve)
• Problem management workflow and problem task types
• Continual Service improvement to problem management
• Context menu

Asset and Configuration management

• Introduction to CI and Asset
• Class and category CI
• Model and type of assets
• CMDB Plug-in and CI Relationships

Knowledge Management

• Overview
  
• Knowledge Management Roles
• Application and Modules
• Using Knowledge
• Creating Knowledge
• Translating Knowledge
• Tracking and Reporting on Knowledge

SLA & SDLC

• Introduction to SLA,OLA and UPC
• SLA Workflow
• Service Level Agreement
• SDLC In Service now
• Employee Self Service & Service catalog

Employee Self Service & Service catalog

ServiceNow Training Description

ServiceNow training module by KBS institute is divided into 6 modules. This module based training offers excellent leverage for the recipients as they can enjoy their liberty of attending professional course training in flexi timing. Take a look at the 6 modules:

Module 1: Introduction and synopsis

In module 1, users will get an introduction and overview of how to interact with and navigate through this Foundations course.

Module 2: User Interface

In Module 2, users will take a close look at the welcome screen and home pages by role, as well as then will get access to content pane information formats.

Module 3: Navigation and Search

In Module 3 users will route by using filters and breadcrumbs and they will learn about right and left mouse clicks. Finally, they will look at the 5 different systems of searching in ServiceNow.

Module 4: End User Role

In Module 4, users will learn what they can see and do as a ServiceNow End User.

Module 5: ITIL User Role

In Module 5, users will learn that you can see and do as a ServiceNow ITIL User. An ITIL User has all of the competences of an end user but he can also inspect and grip incidents.

Module 6: System Administrator

In Module 6, users will learn what they can see and perform as a System Administrator. As a system administrator users will have all functionality of the ServiceNow platform.

ServiceNow Training Advantages

ServiceNow Training offers required knowledge for training recipients need to design, configure and maintain their ServiceNow investment, and offers users the skills they need to work productively across the business from the beginning. Additional benefits of this training include:

Develop Product Know-how

• Increase product acceptance to make the most of the ServiceNow value

• Improve a sturdy ServiceNow skillset to drive results across the business faster.

Flexible Knowledge Solutions

Get hands-on involvement through virtual or public classrooms or self-paced online training,

• Cut travel expenses and cost per attendee with onsite training.

• Validate actual mastery of ServiceNow and best practices with certification.

ServiceNow Training FAQ