In This Microsoft Dynamics 365 Blog, You Will Learn
Introduction
Microsoft dynamics 365 has been gaining popularity over the years due to increased demand from the organization to serve its customers in a better way. To maintain a healthy relationship with the current as well as with loyal customers, organizations need a software which could help them in managing customers in a better way.
Dynamics 365 is a cloud-based, highly flexible ERP & CRM tool can be integrated with various programs and services. Such as Azure, Yammer, SharePoint, Office 365, and Outlook. Microsoft Dynamics has been designed to meet the needs of multiple industries such as retail, manufacturing, services, financial, and public services. It suits all types of businesses irrespective of size.
To meet the specific needs of businesses, Microsoft Dynamics available in 2 different editions that come with unique features. The versions are:
- Business edition
- Enterprise edition
Dynamics 365 Business Edition
Business edition combines sales, operations, customer service, service, finance, project service automation, marketing, customer insight, and a lot more other familiar tools as well. It helps in meeting the expanding requirements of businesses.
Dynamics 365 Enterprise Edition
It is an advanced version and works similar to the Dynamics AX. It is best suitable for organizations that have an employee base of more than 250. Similar to Business Edition, Enterprise Edition also works seamlessly to integrate with all other apps.
Features and applications of Microsoft 365 applications:
Customer Insights:
It helps us in combing the data from office 365, dynamics 365, and third-party data sources to help the organizations in finding useful insights out of data. It comes with Power BI and artificial intelligence to measure analytics and to spot customer behavior.
Customer Service:
It comes with the Omnichannel tools which means, a single person can solve an issue submitted to an agent in Dynamics 365 instead of transferring it to the various persons or departments. It helps in delivering quick, efficient, and personalized services to the customers.
Field Service:
it provides various field services such as contract management, scheduling resources, insights into the internet of things, connected products, and customer communication and inventory management.
Finance and Operations:
It comes with the various financial and operational solutions to manage production planning, cost management, and also it comes with the tools to take care of supply chain management.
Marketing:
Microsoft dynamics come with the best strategies to market your products. It integrates Dynamic CRM with Adobe marketing to manage marketing campaigns and to build a personalized marketing environment.
Project service Automation: dynamics 365 automates various tasks of projects which include Planning, resource scheduling, managing expenses, time allocation, and service analytics.
Retail:
it helps the retail industry with customized commerce tools, employee and store management, operational insights and merchandise management, etc.
Sales:
It gives a complete view of the sales, which include customers, Customer engagement & personalization, productivity, and performance metrics.
Talent:
Dynamics CRM comes with human resources services with Linkedin to manage the various tasks related to all areas of HR, such as hiring, onboarding employees, and applying for HR policy programs.
Benefits of Dynamics 365:
Combining Dynamics 365 CRM and ERP users will be able to view data intelligence on things such as customer transactions, behaviors, records and preferences and also information regarding various orders, shipping delivery, etc. in addition to all these, it even provides insights for decision making.
The great advantage with the dynamics 365 is that it enables the easy integration with all other Microsoft tools. It best suited for the companies who use various Microsoft applications such as office 365, Outlook or run operations on Azure. It is also extending its integration capabilities to provide its customers with seamless integration with all other third-party applications as well.
Pricing of Microsoft Dynamics
The price of 365 is low when compared when compared to its main competitors such as Salesforce, SAP, and Oracle. The below-mentioned table will give you complete information asectors.
| App | Pricing (per user, per month) | |
| Dynamics 365 for Finance and Operations | Not available as a standalone app | |
| Dynamics 365 Business Central | Essentials—$70 | Premium—$100 |
| Dynamics 365 for Retail | From $170 | |
| Dynamics 365 for Talent | Dynamics 365 for Talent: Onboard only: $8 | Full app from $40 |
| Dynamics 365 for Sales | Professional—$65 | Enterprise—$95 |
| Dynamics 365 for Customer Service | Professional—$50 | Enterprise—$95 |
| Dynamics 365 for Field Service | $95 | |
| Dynamics 365 for Marketing | From $750 for Customer Engagement Plan customers | From $1,500 for other customers |
| Dynamics 365 for Project Service Automation | $95 | |
| Microsoft Relationship Sales | From $130 |
Conclusion
Microsoft dynamics 365 is designed in such a way to manage the entire customer base and generating business by identifying the needs of its customers. It acts as a one-stop solution for all business needs. I hope this blog has helped you in gaining some useful information about various concepts of Microsoft Dynamics 365.
Author BIO:
Srividya is a content marketer with a strong background in writing and editing. She is an avid reader, passionate book review blogger, and loves to share her interests with the web audience. She always yearns to learn new things to widen her knowledge. All her interests help her contribute more to her work. And She is being passionate about being updated on recent IT and business technology innovations.