Microsoft Dynamics CRM is an integrated customer relationship management system, which is designed to drive the sales production and enhance marketing through business intelligence, social insights, and campaign management in the cloud, on-premises or using a hybrid combination. Microsoft Dynamics CRM Online 2015 Update will help in enhancing the sales and marketing. The main highlights of Microsoft Dynamics CRM Online 2015 Update are as follows
- Sale Hierarchies Usage
All the sales can be reported and managed in such a way that you can map your business easily. It is a new roll up and hierarchical visualization and will serve for having all the data of your business at your fingertips.
- Voice Command
one of the very important update is the cortana of Microsoft Dynamics CRM. With the help of this, one can give the conventional voice commands to the customers having windows phone 8.1. This voice commands can help in having follow-up appointments, phone calls, and tasks in a quicker and an effective way.
- Imporoved Management Functionality:
with the help of the new updates, agents can be in a position to provide differentiated levels of support with flexible service level agreements (SLAs).
- Outlook Improvisations
configuration wizard has been redesigned completely with increase levels of ease and quickness. With the help of this improved version, the user can be in a position to sync assigned tasks. Also, admin can control the synchronization which exist between pairs of fields.
- Families product creation
The products can be bundled and other related products are recommended for up selling or cross selling. This will result in enhancing the effectiveness of sales.
- Improments in Mobile Sales
improvements in mobile sales can be achieved by role tailored dashboards and analytics, ability to navigate by hierarchy, and personalized home pages. There also exist improved support for disconnected situations.
- Customized help facility
The user assistance can be personalized. This customization can be achieved by tailoring the in-product help content in order to match up to the specifics of the user dynamics CRM implementation. The help question-mark icon can customized in such a way that one can modify the displayed items according to their need, either at organization-wide level or at entity-specific level.
- Sale process enhacement
Sales process can be enhanced by enhancing branching logic within the sale process. This impact can be increased by enforcement of business rules and automation of business processes.
- Microsoft social listening (on-premises)
Within the microsoft dynamics CRM 2015, one can access social listening directly. This can be done even as on-premises customer and the best part is that it may also be eligible for discounted rate.
- Availability of Microsoft social listening
the facility of social listening can be availed with a minimum of ten professional users, as a part of their subcription. Also this facility can be availed at no charge, i.e. no additional cost is charged for availing this facility. The minimum user requirement is not mandatory for certain subcriptions, for instance enterprise subcription do not need any minimum users.
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